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Refund and Cancellation Policy

Welcome to Minerva Farms, your trusted source for premium Kadaknath chicken and various breeds of poultry and eggs. We understand that sometimes, cancellations or refunds may be necessary due to unforeseen circumstances. We have established this Refund and Cancellation Policy to guide you through the process and ensure a seamless experience.

Cancellation

  • Cancellation Before Dispatch: You have the option to cancel your order before it is dispatched. We offer a full refund if the cancellation is made within the stipulated time before dispatch.

Refund Conditions

We aim to provide a hassle-free experience to our customers. However, please take note of the following conditions for refunds:
 

  • Broken Eggs or Dead Chicks: If you receive broken eggs or dead chicks, we can issue a refund if you share clear images and videos of the unboxing process. This should clearly demonstrate that the fault occurred due to our delivery person or the courier service.

  • Return in Jabalpur, Madhya Pradesh: We accept returns of chicken or eggs delivered in Jabalpur, Madhya Pradesh, only. In such cases, if the eggs or chicken are in proper and well-maintained condition, we will initiate a full refund.

Legal Procedures

All legal procedures and cases related to refunds and cancellations will be heard exclusively in the High Court of Jabalpur, Madhya Pradesh. We prioritize transparency and fairness in all legal matters, and our commitment to addressing your concerns remains unwavering.

At Minerva Farms, we are dedicated to providing high-quality poultry products and ensuring your satisfaction. If you have any questions or require assistance with cancellations or refunds, please contact our customer support team. We are here to help you every step of the way.


Contact Information
For any queries or assistance, please feel free to reach out to us:

 

 

Minerva Farms reserves the right to modify this policy at any time without prior notice. It is advisable to review this policy periodically for any updates or changes.

Thank you for choosing Minerva Farms for your poultry needs. We look forward to serving you!

Last updated: 15 October 2023

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